Support

Frequently asked questions

Practical answers for onboarding, funding, and managing your account.

How do I open an account?

Register with your name, username, email, and password. Activate with the email PIN, then complete your profile and KYC upload from the dashboard.

How do deposits work?

Choose a supported cryptocurrency, generate an invoice, send funds to the displayed address, and upload proof of payment. Credits appear after administrative review.

How are strategy returns calculated?

Each strategy has published amount ranges, an indicated daily rate, and a fixed duration. The dashboard engine uses these parameters when you allocate from your wallet balance. Returns are not guaranteed.

When can I withdraw?

Withdrawals follow the Withdrawal Policy (including processing windows). If Google Authenticator is enabled on your account, an OTP is required for withdrawal requests.

Is two-factor authentication required?

2FA is strongly recommended for all users and is required for sensitive actions once you enable it. Set it up under Security / 2FA in your dashboard.

Who do I contact for help?

Use the Help Center, Contact form, or live chat. Email info@blueseavest.com for account-specific issues.

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